SharePoint 2013 farm having Symantec Protection for SharePoint server enabled for antivirus scan. SPSS service starts crashing on server and below error appears on its SPSS logs:
System logs of SPSS:
==================
Event logs:
===============
System logs of SPSS:
==================
"(null)","-1","Error","There
is already an object named 'SPSSObjects' in the database."," at
System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean
breakConnection, Action`1 wrapCloseInAction) at
System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject
stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand
cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler,
TdsParserStateObject stateObj, Boolean& dataReady) at
System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName,
Boolean async, Int32 timeout, Boolean asyncWrite) at
System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1
completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean
asyncWrite) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at Symantec.Sharepoint.Service.DataAccess.SPSSDal.CreateSPSSObjectsTable(String
configDb)","DAL: createSPSSObjectsTable","SPSSDal"
"(null)","0","Warning","Auto
rescan queue is full.","","(null)","Symantec
Antivirus"
"(null)","-1","Error","Object
reference not set to an instance of an object."," at
Symantec.Sharepoint.RTCommandClient.RTCommand.RegisterClientChannel()","Symantec.Sharepoint.RTCommandClient","RTCommandClient"
Event logs:
===============
Application: Symantec.Sharepoint.SPSSService.exe
Framework Version: v4.0.30319
Description: The process was
terminated due to an unhandled exception.
Exception Info:
System.NullReferenceException
Stack:
at
Symantec.Sharepoint.SPSSCore.SPSVersion2013.SharePointServer2013.GetFiles(System.Object)
Cause:
=====
- Its a bug with SPSS 6.0.6 version. SPSS service is not able to handle time outs on file scan and 404 filenot found exception during real-time scan and stops frequently on server.
Solution:
======
- If you are using SPSS 6.0.6 version and everything setup properly in terms of permission, access on SP server and DB end and SPE servers, then you have to ask Symantec Support to provide new
Symantec.Sharepoint.SPSSCore.SPSVersion2013.dll to
replace across all SP servers. As it helped fixing SPSS service crash issue at our end.
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